Healthcare doesn’t need a fresh start—it needs a thoughtful rewire. Rewiring Healthcare: Foundation to Future brings together senior leaders to step back from daily fires, look honestly at what is and isn’t working, and leave with a practical blueprint to improve performance, experience, and well-being across their organization.
Who Should Attend
CEOs, COOs, CNOs, CMOs, and CXOs
Presidents and Executive VPS of hospitals and service lines
Chief People/HR Officers, Senior HR leaders, and Nurse Leaders
System and regional leaders responsible for quality, experience, and operations
What We'll Focus On
Strengthening the Foundation
Clarifying expectations, communication, accountability, and basic reliability so teams can perform at a high level consistently.
Rewiring Workforce Culture
Building psychological safety, connection, and meaningful recognition into the daily work—not just in programs or campaigns.
Rethinking the Patient & Family Experience
Seeing care through the eyes of patients and families and closing the gaps across handoffs, settings, and teams.
Using Technology as an Enabler
Ensuring AI, automation, and digital tools are layered onto redesigned workflows and don’t add more burden to already stretched teams.
Integrating Across Silos
Moving from departmental fixes to system-level alignment so patients and staff experience one connected organization.
Designing the Future on Purpose
Translating conference insights into specific, time-bound commitments you and your team can execute when you return home.
What You’ll Walk Away With
In two focused days, you will leave with:
A clear picture of what to keep, fix, and retire in your current structures, processes, and leadership practices.
A practical, organization-specific 90-day action plan to strengthen culture, operations, and experience.
Tools to reduce friction and burnout for caregivers while improving reliability and results.
A roadmap for aligning technology with redesigned workflows—so tech supports people, not the other way around.
Real-world examples and playbook ideas from organizations that are successfully “rewiring” today.
Hotel Room Block
Stay just steps from the conference.
A discounted room block is available at the Atlanta Airport Marriott Gateway, the host hotel for Rewiring Healthcare: Foundation to Future. The property is directly connected to the Atlanta airport via the ATL SkyTrain — no rental car, shuttle, or rideshare needed.
Room Block Rate:
$219.00 USD per night (plus taxes and fees)
Available for stay dates April 27–29, 2026
Reservation Deadline: Monday, April 6, 2026
After this date, the discounted rate and room availability cannot be guaranteed.
Speakers
Featured Speakers
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer is a lifelong student of leadership. He has a gift for translating complex strategies into doable behaviors that allow organizations to achieve long-term success.
Quint is the author of 15 books, beginning with his first title, BusinessWeek bestseller Hardwiring Excellence. While most of his books are geared to those working in healthcare, two of his general business books—Results That Last and The Busy Leader’s Handbook—became Wall Street Journal bestsellers. In 2021, he released The Calling: Why Healthcare Is So Special, which is aimed at helping healthcare professionals keep their sense of passion and purpose high. In 2023, the book Sundays with Quint, a collection of his most popular leadership columns, was released.
His new book, Rewiring Excellence: Hardwired to Rewired, provides tools and techniques that are doable and that help employees and physicians experience joy in their work as well as enhance patients’ and families’ healthcare experiences. Quint is the coauthor (with Katherine A. Meese, PhD) of The Human Margin: Building the Foundations of Trust, a leadership resource that combines the latest workplace research findings with tactics proven to help people and organizations flourish.
In his most recent venture to serve healthcare, he founded Healthcare Plus Solutions Group (HPSG), along with longtime colleague Dan Collard. The mission of the organization is to have a positive impact on those who receive care and those who provide care. HPSG specializes in helping healthcare organizations to diagnose and treat their most urgent pain points in order to achieve and sustain results.
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard is a seasoned healthcare executive with more than 27 years of healthcare industry experience including operations, consulting, and technology start-ups. He is the co-founder of Healthcare Plus Solutions Group along with long-time colleague Quint Studer.
Most recently, Dan served as Executive Vice President and Chief Growth Officer of TeamHealth, one of the nation’s largest hospital-based physician practices.
Prior to joining TeamHealth, Dan served as President of Press Ganey’s Strategic Consulting Division and as CEO of EVOQ Medical, Inc. a healthcare technology start-up in Atlanta.
Dan spent 13 years at Studer Group as a senior leader, where he served organizations ranging from rural hospitals to complex health systems and academic medical centers.
Prior to his time at Studer Group, Collard was a health system operator within Life Point Health.
Dan has always enjoyed the role of change agent within each organization he has led. In healthcare operations, Dan and his leadership teams helped their organizations attain best-in-class performance across a balanced set of metrics: quality, patient experience, physician and employee engagement, volume growth and financial performance.
His passion for improving healthcare led to Dan being asked to testify In June 2014 before the House Committee on Veterans Affairs in the run-up to the bill signed into law that August.
Susan Campis, MSN, RN, NE-BC, NBC-HWC
Chief Wellness Officer, uLeadership
Susan Campis is a nurse executive, health and wellness coach, and entrepreneur. Susan is a nurse leader whose passion for coaching and mentoring others helped produce successful and engaged nursing teams throughout her career. As a nurse leader, Susan understands the importance of a safe and healthy work environment and worked to create a culture of excellence, trust and caring where her team could perform at their best, ensuring quality care and patient safety. Susan cares deeply for the health and well-being of healthcare professionals, and, as a health and wellness coach, her goal is to work with others to help them reach their full potential.
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Dr. Lucy Leclerc is a dedicated nurse leader, nurse scientist, entrepreneur, and professor with over 30 years of diverse nursing experience. Early in her career, she spent time as a bedside nurse in high-risk labor and delivery before falling in love with nursing leadership as an officer and flight nurse in the United States Air Force Reserve. She is a lifelong learner and received her PhD from Medical University of South Carolina in 2010. She teaches all levels of nursing students, from undergraduates to DNP students. Her research focuses on generation of contemporary nursing-specific leadership models.
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Dr. Kennedy serves as Chief Executive Officer of uLeadership, an HPSG company, internationally recognized for advancing professional development and research in relational leadership for healthcare professionals. She also holds adjunct faculty appointments at the Massachusetts General Hospital Institute of Health Professions, Nell Hodgson Woodruff School of Nursing at Emory University, and the Frances Payne Bolton School of Nursing at Case Western Reserve University. A passionate advocate for Human-Centered Leadership in Healthcare, Dr. Kennedy focuses on its role in fostering positive cultures and improving outcomes in healthcare. Throughout her career, she has held leadership positions spanning from bedside care to the Chief Nursing Officer.
Dr. Kennedy holds a DNP in Executive Leadership from Massachusetts General Hospital Institute of Health Professions. She received her BSN and MN in Nursing Administration from the Nell Hodgson Woodruff School of Nursing at Emory University. She is certified as an Advanced Nurse Executive through the American Nurses Credentialing Center and as a Certified Professional in Healthcare Quality through the National Association of Healthcare Quality. Dr. Kennedy is a member of the 2025 class of inductees in the American Academy of Nursing. She is an active member of several professional organizations where she holds national committee positions.
Dr. Kennedy is the co-author of the book, Human-Centered Leadership in Healthcare: Evolution of a Revolution, the reflective journal, Shifts, and the soon-to-be released book -Human-Centered Leadership in Healthcare: The Revolution Continues. She has authored and co-authored numerous journal articles on nursing leadership and presents nationally and internationally with her colleagues on research associated with the theory of Human-Centered Leadership in Healthcare.
Lisa Reich, RN
Partner | Speaker, Healthcare Plus Solutions Group
Lisa Reich has experience in leading, working and consulting in healthcare for over three decades. She has experience as a Registered Nurse in many settings and capabilities that reach clinical, non-clinical, financial and administrative branches.
During her tenure with Studer Group/Huron, Lisa led coaching engagements for organizations ranging from critical access to large academic health systems. In working with a broad spectrum of organizations, she is able to adapt strategy that works for organizations to achieve outcomes.
She has worked extensively with many types of healthcare organizations including acute care, ambulatory, emergency/urgent care, medical practices, behavioral health and substance use treatment centers.
Speaking to inspire, Lisa uses real-life experiences to connect training for audiences that are applicable to their current work. She focuses on being human and using her strengths to give back to others. Her passion for better healthcare has impacted hundreds of organizations, thousands of caregivers and even more patients.
Lisa joined Healthcare Plus Solutions Group (HPSG) to bring enhanced solutions to the healthcare industry. The mission of the organization is to have a positive impact on those that receive care and those that provide care. HPSG specializes in helping healthcare organizations diagnose and treat their most urgent pain points in order to achieve and sustain results.
Regina Shupe, DNP, RN
Advisor, Healthcare Plus Solutions Group
Regina Shupe, DNP, RN, serves as an advisor, speaker, author, and thought leader for Healthcare Plus Solutions Group®. She brings greater than 30 years of nursing leadership and healthcare operational leadership with expertise in emergency services. She is an innovative healthcare leader driven by the correlation between positive team culture and improved patient outcomes. She leads transformative organizational change by leveraging proven clinical, operational, and leadership development.
She holds a Doctor of Nursing Practice degree. She is a member of Sigma Theta Tau International and the Emergency Nurses Association. She holds a certification in LEAN for Healthcare.
Regina is the author of Advance Your Emergency Department: Leading in a New Era as well as multiple articles. She is currently authoring her second Emergency Department book, Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Care, coming in the winter of 2025.
From candy striper to healthcare executive, she has dedicated her life to caring for patients, families, team members, and physicians. As a nurse, she enjoyed the intersection between the heart and science, healing patients from the inside out. As a leader, she is able to see the positive correlation between the experience of team members and the experience of patients. She believes when we intentionally design meaningful and memorable experiences for team members, physicians, and patients, we are able to heal as well as truly transform healthcare.
Sessions
Conference Agenda
Continuing Ed Accreditation: This professional development is in the process of being approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation and The American College of Healthcare Executives (ACHE).
Day - 01
April 28, 2026 07:00
Badge Pick Up + Breakfast
April 28, 2026 08:30
Welcome + Session 1: Rewiring Leadership Development: A Precision Approach
Today’s environment requires a personalized approach to leader development. This session introduces Precision Leader Development™ (PLD), a framework that diagnoses a leader’s experience, work setting, learning style, and natural talents before prescribing a targeted development plan. Attendees will explore the four integrated components of PLD—Learning Strategies, Problem-Solving Style, Leader Skill Assessment, and Management by Strengths Behavior Assessment—and how they work together to drive meaningful, actionable growth. The session also highlights why starting leader development during onboarding is a powerful retention strategy that signals a genuine investment in people.
Learning Objectives:
By the end of this session, attendees will be able to:
- Explain why today’s environment requires a personalized approach to leader development.
- Identify and apply the four components of Precision Leader Development™ (PLD) to diagnose leaders and design targeted, actionable development plans.
- Recognize how early leader development—beginning during onboarding—strengthens engagement and retention by demonstrating organizational investment in people
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer is a lifelong student of leadership. He has a gift for translating complex strategies into doable behaviors that allow organizations to achieve long-term success.
Quint is the author of 15 books, beginning with his first title, BusinessWeek bestseller Hardwiring Excellence. While most of his books are geared to those working in healthcare, two of his general business books—Results That Last and The Busy Leader’s Handbook—became Wall Street Journal bestsellers. In 2021, he released The Calling: Why Healthcare Is So Special, which is aimed at helping healthcare professionals keep their sense of passion and purpose high. In 2023, the book Sundays with Quint, a collection of his most popular leadership columns, was released.
His new book, Rewiring Excellence: Hardwired to Rewired, provides tools and techniques that are doable and that help employees and physicians experience joy in their work as well as enhance patients’ and families’ healthcare experiences. Quint is the coauthor (with Katherine A. Meese, PhD) of The Human Margin: Building the Foundations of Trust, a leadership resource that combines the latest workplace research findings with tactics proven to help people and organizations flourish.
In his most recent venture to serve healthcare, he founded Healthcare Plus Solutions Group (HPSG), along with longtime colleague Dan Collard. The mission of the organization is to have a positive impact on those who receive care and those who provide care. HPSG specializes in helping healthcare organizations to diagnose and treat their most urgent pain points in order to achieve and sustain results.
April 28, 2026 10:15
Move, Mingle, Reset Break
Fifteen minutes to move around, connect with colleagues, and reset before the next session.
April 28, 2026 10:30
Session 2: Rewiring the People Pillar: Human Capital Ecosystem™ and Change
Today’s healthcare environment calls for a constantly re-imagined “People Pillar” if we are to build a sense of belonging, ensure improved retention and set the stage for innovation and engagement. This session introduces and explains the Human Capital Ecosystem™ as a platform to re-imagine and prioritize elements of an organization’s focus on recruitment, retention, relationships, skill building, support of well-being and organizational efficiency.
Objectives:
By the end of this session, attendees will be able to:
- Understand how the Human Capital Ecosystem™ assessment can be a valuable to assess and prioritize opportunities to optimize the “People Pillar” element of the workplace.
- Learn real-time approaches to embrace change based upon those priorities.
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard is a seasoned healthcare executive with more than 27 years of healthcare industry experience including operations, consulting, and technology start-ups. He is the co-founder of Healthcare Plus Solutions Group along with long-time colleague Quint Studer.
Most recently, Dan served as Executive Vice President and Chief Growth Officer of TeamHealth, one of the nation’s largest hospital-based physician practices.
Prior to joining TeamHealth, Dan served as President of Press Ganey’s Strategic Consulting Division and as CEO of EVOQ Medical, Inc. a healthcare technology start-up in Atlanta.
Dan spent 13 years at Studer Group as a senior leader, where he served organizations ranging from rural hospitals to complex health systems and academic medical centers.
Prior to his time at Studer Group, Collard was a health system operator within Life Point Health.
Dan has always enjoyed the role of change agent within each organization he has led. In healthcare operations, Dan and his leadership teams helped their organizations attain best-in-class performance across a balanced set of metrics: quality, patient experience, physician and employee engagement, volume growth and financial performance.
His passion for improving healthcare led to Dan being asked to testify In June 2014 before the House Committee on Veterans Affairs in the run-up to the bill signed into law that August.
April 28, 2026 11:25
Moments that Matter - Partner Spotlight #1 and #2
A focused 8-minute partner spotlight highlighting meaningful progress and measurable impact. Leaders share a specific challenge, the actions taken, and the results achieved—bringing real data and real stories to life.
April 28, 2026 11:45
Optional: uLeadership Nursing Breakout Lunch Session: Sustaining Human-Centered Leadership in Healthcare: Proven Strategies from Leadership Experts
Invited Leaders include: Linda Valentino (Calvary Hospital)- Embracing the dimension of the Upholder through implementation of Stay Interviews; Margie Sipe (MGH Institute of Health Professions) – Using the THRIVE tool as a barometer to determine Thriving From Work based on Human-Centered Principles; Karen Steiner (HCL-HC Certified Facilitator) – Sharing Facilitator Certification process to enhance enculturation and sustainability of HCL-HC.
Description: Join a dynamic leader-to-leader exchange focused on sustaining Human-Centered Leadership in Healthcare. Hear from three experienced leaders who have successfully implemented and maintained HCL-HC principles within their organizations. Discover best practices, practical strategies, and actionable insights to ensure long-term success in creating a culture that empowers teams and improves patient outcomes.
Objectives:
- Discuss core strategies for sustaining Human-Centered Leadership in Healthcare principles into organizational culture for long-term success.
- Explore measurement tools to monitor impact and gain insight on HCL-HC culture.
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Dr. Kennedy serves as Chief Executive Officer of uLeadership, an HPSG company, internationally recognized for advancing professional development and research in relational leadership for healthcare professionals. She also holds adjunct faculty appointments at the Massachusetts General Hospital Institute of Health Professions, Nell Hodgson Woodruff School of Nursing at Emory University, and the Frances Payne Bolton School of Nursing at Case Western Reserve University. A passionate advocate for Human-Centered Leadership in Healthcare, Dr. Kennedy focuses on its role in fostering positive cultures and improving outcomes in healthcare. Throughout her career, she has held leadership positions spanning from bedside care to the Chief Nursing Officer.
Dr. Kennedy holds a DNP in Executive Leadership from Massachusetts General Hospital Institute of Health Professions. She received her BSN and MN in Nursing Administration from the Nell Hodgson Woodruff School of Nursing at Emory University. She is certified as an Advanced Nurse Executive through the American Nurses Credentialing Center and as a Certified Professional in Healthcare Quality through the National Association of Healthcare Quality. Dr. Kennedy is a member of the 2025 class of inductees in the American Academy of Nursing. She is an active member of several professional organizations where she holds national committee positions.
Dr. Kennedy is the co-author of the book, Human-Centered Leadership in Healthcare: Evolution of a Revolution, the reflective journal, Shifts, and the soon-to-be released book -Human-Centered Leadership in Healthcare: The Revolution Continues. She has authored and co-authored numerous journal articles on nursing leadership and presents nationally and internationally with her colleagues on research associated with the theory of Human-Centered Leadership in Healthcare.
Susan Campis, MSN, RN, NE-BC, NBC-HWC
Chief Wellness Officer, uLeadership
Susan Campis, MSN, RN, NE-BC, NBC-HWC
Chief Wellness Officer, uLeadership
Susan Campis is a nurse executive, health and wellness coach, and entrepreneur. Susan is a nurse leader whose passion for coaching and mentoring others helped produce successful and engaged nursing teams throughout her career. As a nurse leader, Susan understands the importance of a safe and healthy work environment and worked to create a culture of excellence, trust and caring where her team could perform at their best, ensuring quality care and patient safety. Susan cares deeply for the health and well-being of healthcare professionals, and, as a health and wellness coach, her goal is to work with others to help them reach their full potential.
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Dr. Lucy Leclerc is a dedicated nurse leader, nurse scientist, entrepreneur, and professor with over 30 years of diverse nursing experience. Early in her career, she spent time as a bedside nurse in high-risk labor and delivery before falling in love with nursing leadership as an officer and flight nurse in the United States Air Force Reserve. She is a lifelong learner and received her PhD from Medical University of South Carolina in 2010. She teaches all levels of nursing students, from undergraduates to DNP students. Her research focuses on generation of contemporary nursing-specific leadership models.
April 28, 2026 11:45
Lunch
April 28, 2026 13:00
Session 3: Rewiring the Way We Care for Our Team Members
Healthcare demands a new approach to caring for those who provide care. Rising workload, emotional fatigue, and workforce instability have exposed the limits of transactional leadership and siloed wellness efforts. This session introduces a practical, human-centered framework grounded in the Wellness Triad; Employee Assistance Programs (EAP), Code Lavender, and Schwartz Rounds to normalize support, recovery, and psychological safety. Attendees will explore how leaders can rewire the way they round on employees by asking intentional, wellness-centered questions that uncover stress, remove barriers, and build trust, creating cultures where caregivers feel seen, supported, and able to sustain compassionate, high-quality care.
Learning Objectives:
By the end of this session, attendees will be able to:
- Describe why current conditions require leaders to rethink how they support and engage care teams.
- Explain how the Wellness Triad supports caregivers before, during, and after stress.
- Apply wellness-centered rounding questions that normalize support, strengthen psychological safety, and sustain team wellbeing.
Regina Shupe, DNP, RN
Advisor, Healthcare Plus Solutions Group
Regina Shupe, DNP, RN
Advisor, Healthcare Plus Solutions Group
Regina Shupe, DNP, RN, serves as an advisor, speaker, author, and thought leader for Healthcare Plus Solutions Group®. She brings greater than 30 years of nursing leadership and healthcare operational leadership with expertise in emergency services. She is an innovative healthcare leader driven by the correlation between positive team culture and improved patient outcomes. She leads transformative organizational change by leveraging proven clinical, operational, and leadership development.
She holds a Doctor of Nursing Practice degree. She is a member of Sigma Theta Tau International and the Emergency Nurses Association. She holds a certification in LEAN for Healthcare.
Regina is the author of Advance Your Emergency Department: Leading in a New Era as well as multiple articles. She is currently authoring her second Emergency Department book, Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Care, coming in the winter of 2025.
From candy striper to healthcare executive, she has dedicated her life to caring for patients, families, team members, and physicians. As a nurse, she enjoyed the intersection between the heart and science, healing patients from the inside out. As a leader, she is able to see the positive correlation between the experience of team members and the experience of patients. She believes when we intentionally design meaningful and memorable experiences for team members, physicians, and patients, we are able to heal as well as truly transform healthcare.
April 28, 2026 13:55
Moments that Matter - Partner Spotlight #3 and #4
A focused 8-minute partner spotlight highlighting meaningful progress and measurable impact. Leaders share a specific challenge, the actions taken, and the results achieved—bringing real data and real stories to life.
April 28, 2026 14:15
Connect + Recharge Break
A quick 15-minute break to connect with peers, stretch, and get ready for the next session.
April 28, 2026 14:30
Session 4: From Command to Connection: The Leadership Shift That Transforms People and Performance
This session explores how Human-Centered Leadership in Healthcare® (HCL‑HC) transforms the way leaders think, act, and relate to their teams. Using the HCL‑HC model as the foundation, we will examine the essential shifts leaders make - from putting Self last to honoring Self first, from resisting change to embracing it, from maintaining the status quo to intentionally growing your people, and from having all the answers to empowering teams as the experts. Through real examples and practical strategies, participants will see how these mindset and behavior shifts create positive work environments and drive results that last.
Learning Objectives:
- Identify key behavioral shifts of Human-Centered Leaders and how these shifts strengthen team engagement, well‑being, and performance.
- Apply practical strategies for leading through relationships, empowering teams, and fostering a psychologically safe, innovative work environment.
Recognize how prioritizing Self, embracing change, and intentionally growing people leads to sustainable, measurable outcomes.
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Dr. Kennedy serves as Chief Executive Officer of uLeadership, an HPSG company, internationally recognized for advancing professional development and research in relational leadership for healthcare professionals. She also holds adjunct faculty appointments at the Massachusetts General Hospital Institute of Health Professions, Nell Hodgson Woodruff School of Nursing at Emory University, and the Frances Payne Bolton School of Nursing at Case Western Reserve University. A passionate advocate for Human-Centered Leadership in Healthcare, Dr. Kennedy focuses on its role in fostering positive cultures and improving outcomes in healthcare. Throughout her career, she has held leadership positions spanning from bedside care to the Chief Nursing Officer.
Dr. Kennedy holds a DNP in Executive Leadership from Massachusetts General Hospital Institute of Health Professions. She received her BSN and MN in Nursing Administration from the Nell Hodgson Woodruff School of Nursing at Emory University. She is certified as an Advanced Nurse Executive through the American Nurses Credentialing Center and as a Certified Professional in Healthcare Quality through the National Association of Healthcare Quality. Dr. Kennedy is a member of the 2025 class of inductees in the American Academy of Nursing. She is an active member of several professional organizations where she holds national committee positions.
Dr. Kennedy is the co-author of the book, Human-Centered Leadership in Healthcare: Evolution of a Revolution, the reflective journal, Shifts, and the soon-to-be released book -Human-Centered Leadership in Healthcare: The Revolution Continues. She has authored and co-authored numerous journal articles on nursing leadership and presents nationally and internationally with her colleagues on research associated with the theory of Human-Centered Leadership in Healthcare.
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Dr. Lucy Leclerc is a dedicated nurse leader, nurse scientist, entrepreneur, and professor with over 30 years of diverse nursing experience. Early in her career, she spent time as a bedside nurse in high-risk labor and delivery before falling in love with nursing leadership as an officer and flight nurse in the United States Air Force Reserve. She is a lifelong learner and received her PhD from Medical University of South Carolina in 2010. She teaches all levels of nursing students, from undergraduates to DNP students. Her research focuses on generation of contemporary nursing-specific leadership models.
Susan Campis, MSN, RN, NE-BC, NBC-HWC
Chief Wellness Officer, uLeadership
Susan Campis, MSN, RN, NE-BC, NBC-HWC
Chief Wellness Officer, uLeadership
Susan Campis is a nurse executive, health and wellness coach, and entrepreneur. Susan is a nurse leader whose passion for coaching and mentoring others helped produce successful and engaged nursing teams throughout her career. As a nurse leader, Susan understands the importance of a safe and healthy work environment and worked to create a culture of excellence, trust and caring where her team could perform at their best, ensuring quality care and patient safety. Susan cares deeply for the health and well-being of healthcare professionals, and, as a health and wellness coach, her goal is to work with others to help them reach their full potential.
April 28, 2026 15:15
Session 5: Rewiring the Emergency Department: Designing the Future of Emergency Care
The Emergency Department has always been complex, but today’s reality is fundamentally different than it was 15 years ago. Post-pandemic volume volatility, workforce shortages, boarding, higher acuity, and emotional fatigue have made incremental fixes ineffective. This session introduces a practical, human-centered approach to rewiring ED flow, leadership, and culture to meet today’s demands. Attendees will explore how leadership presence, segmented metrics, and intentional focus on wellbeing are essential to building reliability, restoring trust, and sustaining performance in the modern ED.
Learning Objectives:
- Describe how post-pandemic conditions have changed ED operations, leadership demands, and workforce needs.
- Identify the leadership behaviors and metrics most critical to ED reliability and patient experience today.
- Apply practical strategies to improve flow, strengthen teams, and support wellbeing in high-acuity, high-pressure environments.
Regina Shupe, DNP, RN
Advisor, Healthcare Plus Solutions Group
Regina Shupe, DNP, RN
Advisor, Healthcare Plus Solutions Group
Regina Shupe, DNP, RN, serves as an advisor, speaker, author, and thought leader for Healthcare Plus Solutions Group®. She brings greater than 30 years of nursing leadership and healthcare operational leadership with expertise in emergency services. She is an innovative healthcare leader driven by the correlation between positive team culture and improved patient outcomes. She leads transformative organizational change by leveraging proven clinical, operational, and leadership development.
She holds a Doctor of Nursing Practice degree. She is a member of Sigma Theta Tau International and the Emergency Nurses Association. She holds a certification in LEAN for Healthcare.
Regina is the author of Advance Your Emergency Department: Leading in a New Era as well as multiple articles. She is currently authoring her second Emergency Department book, Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Care, coming in the winter of 2025.
From candy striper to healthcare executive, she has dedicated her life to caring for patients, families, team members, and physicians. As a nurse, she enjoyed the intersection between the heart and science, healing patients from the inside out. As a leader, she is able to see the positive correlation between the experience of team members and the experience of patients. She believes when we intentionally design meaningful and memorable experiences for team members, physicians, and patients, we are able to heal as well as truly transform healthcare.
April 28, 2026 16:00
Partner Awards
These awards recognize individuals and organizations who exemplify excellence, meaningful impact, and a deep commitment to service. Honorees are selected for the way their leadership and actions positively influence people, culture, and outcomes.
April 28, 2026 16:15
Session 6: Caring Connections - Show you care, by how you care. Making impact with human connections.
An engaging presentation that explores how meaningful, compassionate interactions strengthen trust, improve outcomes, and enhance experiences for those we serve. Attendees will examine how attitudes, communication styles, and everyday behaviors influence perceptions of care. The course emphasizes practical strategies for building authentic connections, demonstrating empathy, and delivering care that is not only effective but also felt and remembered. Through reflection and real-world examples, attendees will learn how intentional caring behaviors positively impact individuals, teams, and organizations.
Learning Objectives
- Define caring connections and explain their importance in creating positive and lasting experiences.
- Identify key behaviors and communication techniques that demonstrate human connection and empathy.
- Recognize how personal attitudes and actions influence trust, respect, and emotional safety.
- Apply practical strategies to strengthen human connections in everyday professional and personal settings.
- Reflect on opportunities for improvement to consistently show care through words, actions, and presence.
Lisa Reich, RN
Partner | Speaker, Healthcare Plus Solutions Group
Lisa Reich, RN
Partner | Speaker, Healthcare Plus Solutions Group
Lisa Reich has experience in leading, working and consulting in healthcare for over three decades. She has experience as a Registered Nurse in many settings and capabilities that reach clinical, non-clinical, financial and administrative branches.
During her tenure with Studer Group/Huron, Lisa led coaching engagements for organizations ranging from critical access to large academic health systems. In working with a broad spectrum of organizations, she is able to adapt strategy that works for organizations to achieve outcomes.
She has worked extensively with many types of healthcare organizations including acute care, ambulatory, emergency/urgent care, medical practices, behavioral health and substance use treatment centers.
Speaking to inspire, Lisa uses real-life experiences to connect training for audiences that are applicable to their current work. She focuses on being human and using her strengths to give back to others. Her passion for better healthcare has impacted hundreds of organizations, thousands of caregivers and even more patients.
Lisa joined Healthcare Plus Solutions Group (HPSG) to bring enhanced solutions to the healthcare industry. The mission of the organization is to have a positive impact on those that receive care and those that provide care. HPSG specializes in helping healthcare organizations diagnose and treat their most urgent pain points in order to achieve and sustain results.
April 28, 2026 17:15
Cocktails and Connections
Join fellow leaders for an evening of cocktails and appetizers designed for easy conversation and meaningful connection. This relaxed networking gathering creates space to reflect on the day, share insights, and build relationships that extend beyond the conference.
Day - 02
April 29, 2026 07:30
Optional Breakfast with uLeadership Team: Rewiring for the Future: Human-Centered Leadership in Healthcare – Evidence and Evolution
This session highlights recent and emerging research supporting Human-Centered Leadership in Healthcare and explores how the model continues to evolve in response to today’s complex healthcare environment. Presenters will share key insights from current studies, updates from the newly released book, and invite dialogue around future directions to advance leadership science and practice.
Objectives:
- Explore evolving research on Human Centered Leadership in Healthcare (HCL-HC) in academia and practice.
- Determine opportunities to enhance HCL-HC enculturation in your organization.
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Dr. Kennedy serves as Chief Executive Officer of uLeadership, an HPSG company, internationally recognized for advancing professional development and research in relational leadership for healthcare professionals. She also holds adjunct faculty appointments at the Massachusetts General Hospital Institute of Health Professions, Nell Hodgson Woodruff School of Nursing at Emory University, and the Frances Payne Bolton School of Nursing at Case Western Reserve University. A passionate advocate for Human-Centered Leadership in Healthcare, Dr. Kennedy focuses on its role in fostering positive cultures and improving outcomes in healthcare. Throughout her career, she has held leadership positions spanning from bedside care to the Chief Nursing Officer.
Dr. Kennedy holds a DNP in Executive Leadership from Massachusetts General Hospital Institute of Health Professions. She received her BSN and MN in Nursing Administration from the Nell Hodgson Woodruff School of Nursing at Emory University. She is certified as an Advanced Nurse Executive through the American Nurses Credentialing Center and as a Certified Professional in Healthcare Quality through the National Association of Healthcare Quality. Dr. Kennedy is a member of the 2025 class of inductees in the American Academy of Nursing. She is an active member of several professional organizations where she holds national committee positions.
Dr. Kennedy is the co-author of the book, Human-Centered Leadership in Healthcare: Evolution of a Revolution, the reflective journal, Shifts, and the soon-to-be released book -Human-Centered Leadership in Healthcare: The Revolution Continues. She has authored and co-authored numerous journal articles on nursing leadership and presents nationally and internationally with her colleagues on research associated with the theory of Human-Centered Leadership in Healthcare.
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Dr. Lucy Leclerc is a dedicated nurse leader, nurse scientist, entrepreneur, and professor with over 30 years of diverse nursing experience. Early in her career, she spent time as a bedside nurse in high-risk labor and delivery before falling in love with nursing leadership as an officer and flight nurse in the United States Air Force Reserve. She is a lifelong learner and received her PhD from Medical University of South Carolina in 2010. She teaches all levels of nursing students, from undergraduates to DNP students. Her research focuses on generation of contemporary nursing-specific leadership models.
Susan Campis, MSN, RN, NE-BC, NBC-HWC
Chief Wellness Officer, uLeadership
Susan Campis, MSN, RN, NE-BC, NBC-HWC
Chief Wellness Officer, uLeadership
Susan Campis is a nurse executive, health and wellness coach, and entrepreneur. Susan is a nurse leader whose passion for coaching and mentoring others helped produce successful and engaged nursing teams throughout her career. As a nurse leader, Susan understands the importance of a safe and healthy work environment and worked to create a culture of excellence, trust and caring where her team could perform at their best, ensuring quality care and patient safety. Susan cares deeply for the health and well-being of healthcare professionals, and, as a health and wellness coach, her goal is to work with others to help them reach their full potential.
April 29, 2026 07:30
Breakfast + Conversations
Start the morning with breakfast and informal conversation as we prepare for the day’s sessions. This is an opportunity to reconnect, reflect on Day 1 insights, and ease into the final day of the conference.
April 29, 2026 08:30
Welcome Back: You asked, We answer
Rejoin Dan and Quint for a welcome back and open dialogue shaped by questions gathered throughout Day 1 and attendee surveys. This session focuses on the issues that matter most and sets the tone for a productive second day.
April 29, 2026 09:00
Session 7: Genfluence: Leading a Multigeneration Workforce
For the first time in history, four generations are working side by side. Boomers, Gen X, millennials and Gen Z all bring unique strengths, but also clashing values, communication styles and expectations. Left unchecked, these differences can fuel burnout, mistrust and turnover. But when leaders harness them, they can unlock innovation, belonging and better patient care. Learn tactics for navigating this unprecedented era, how intergenerational dynamics influence critical issues like talent retention and care outcomes and the concept of the Genfluencer: a workplace influencer who bridges divides, builds trust and turns generational diversity into organizational strength.
Learning Objectives:
- Why healthcare settings uniquely heighten multigenerational challenges (the high-stakes, emotionally charged nature of the work and the interactions between many key players like board members, leaders, doctors, nurses, patients and families)
- How to discern myths from truths around generational differences (and why it matters)
- The seven cultural building blocks that foster trust, belonging and accountability across all age groups
- An eight-step framework—Control + Alt + Lead—to help leaders reboot how they influence, coach and inspire multigenerational teams
- Why traditional one-size-fits-all leadership development approaches no longer work (and what does)
- Recognize the powerful benefits of harnessing generational differences to unlock innovation, create better patient care and maximize talent retention.
- Discuss actionable tips and tactics for leading employees from all generations in a way that helps them feel connected to your organization and more likely to stay.
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard is a seasoned healthcare executive with more than 27 years of healthcare industry experience including operations, consulting, and technology start-ups. He is the co-founder of Healthcare Plus Solutions Group along with long-time colleague Quint Studer.
Most recently, Dan served as Executive Vice President and Chief Growth Officer of TeamHealth, one of the nation’s largest hospital-based physician practices.
Prior to joining TeamHealth, Dan served as President of Press Ganey’s Strategic Consulting Division and as CEO of EVOQ Medical, Inc. a healthcare technology start-up in Atlanta.
Dan spent 13 years at Studer Group as a senior leader, where he served organizations ranging from rural hospitals to complex health systems and academic medical centers.
Prior to his time at Studer Group, Collard was a health system operator within Life Point Health.
Dan has always enjoyed the role of change agent within each organization he has led. In healthcare operations, Dan and his leadership teams helped their organizations attain best-in-class performance across a balanced set of metrics: quality, patient experience, physician and employee engagement, volume growth and financial performance.
His passion for improving healthcare led to Dan being asked to testify In June 2014 before the House Committee on Veterans Affairs in the run-up to the bill signed into law that August.
April 29, 2026 09:55
Moments that Matter - Partner Spotlight #5 & #6
A focused 8-minute partner spotlight highlighting meaningful progress and measurable impact. Leaders share a specific challenge, the actions taken, and the results achieved—bringing real data and real stories to life.
April 29, 2026 10:15
Final Connection Break
A 15-minute pause to connect, reflect on key takeaways, and prepare to close out the conference.
April 29, 2026 10:30
Session 8: Remaining High-Touch in a High-Tech World
As healthcare rapidly adopts digital and AI-enabled technologies, preserving the human connection has never been more critical. This highly interactive session explores practical strategies for embedding empathy, presence, and human touch into today’s patient-facing technologies, ensuring innovation enhances — rather than replaces — meaningful patient relationships.
Learning Objectives:
- Identify opportunities within current patient-facing technologies where high-touch, human connection can be intentionally integrated or enhanced.
- Collaborate with peers to explore and apply practical strategies for preserving empathy, presence, and relationship-centered care in a high-tech healthcare environment.
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Dr. Kennedy serves as Chief Executive Officer of uLeadership, an HPSG company, internationally recognized for advancing professional development and research in relational leadership for healthcare professionals. She also holds adjunct faculty appointments at the Massachusetts General Hospital Institute of Health Professions, Nell Hodgson Woodruff School of Nursing at Emory University, and the Frances Payne Bolton School of Nursing at Case Western Reserve University. A passionate advocate for Human-Centered Leadership in Healthcare, Dr. Kennedy focuses on its role in fostering positive cultures and improving outcomes in healthcare. Throughout her career, she has held leadership positions spanning from bedside care to the Chief Nursing Officer.
Dr. Kennedy holds a DNP in Executive Leadership from Massachusetts General Hospital Institute of Health Professions. She received her BSN and MN in Nursing Administration from the Nell Hodgson Woodruff School of Nursing at Emory University. She is certified as an Advanced Nurse Executive through the American Nurses Credentialing Center and as a Certified Professional in Healthcare Quality through the National Association of Healthcare Quality. Dr. Kennedy is a member of the 2025 class of inductees in the American Academy of Nursing. She is an active member of several professional organizations where she holds national committee positions.
Dr. Kennedy is the co-author of the book, Human-Centered Leadership in Healthcare: Evolution of a Revolution, the reflective journal, Shifts, and the soon-to-be released book -Human-Centered Leadership in Healthcare: The Revolution Continues. She has authored and co-authored numerous journal articles on nursing leadership and presents nationally and internationally with her colleagues on research associated with the theory of Human-Centered Leadership in Healthcare.
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Dr. Lucy Leclerc is a dedicated nurse leader, nurse scientist, entrepreneur, and professor with over 30 years of diverse nursing experience. Early in her career, she spent time as a bedside nurse in high-risk labor and delivery before falling in love with nursing leadership as an officer and flight nurse in the United States Air Force Reserve. She is a lifelong learner and received her PhD from Medical University of South Carolina in 2010. She teaches all levels of nursing students, from undergraduates to DNP students. Her research focuses on generation of contemporary nursing-specific leadership models.
Susan Campis, MSN, RN, NE-BC, NBC-HWC
Chief Wellness Officer, uLeadership
Susan Campis, MSN, RN, NE-BC, NBC-HWC
Chief Wellness Officer, uLeadership
Susan Campis is a nurse executive, health and wellness coach, and entrepreneur. Susan is a nurse leader whose passion for coaching and mentoring others helped produce successful and engaged nursing teams throughout her career. As a nurse leader, Susan understands the importance of a safe and healthy work environment and worked to create a culture of excellence, trust and caring where her team could perform at their best, ensuring quality care and patient safety. Susan cares deeply for the health and well-being of healthcare professionals, and, as a health and wellness coach, her goal is to work with others to help them reach their full potential.
April 29, 2026 11:00
Closing Session 9: Rewiring Healthcare — From Insight to Impact
As the conference comes to a close, Quint Studer brings everything together with clarity, heart, and purpose. Drawing on the themes, insights, and real-world challenges explored throughout Rewiring Healthcare conference, Quint connects the dots in a way that feels both deeply motivating and immediately doable.
Learning Objectives:
- Reigniting why healthcare leadership matters
- Translating learning into practical, meaningful action
- Restoring belief in the profession and the difference leaders can make
- Leaving with renewed energy, confidence, and commitment
Quint has a rare ability to help leaders step back, see the bigger picture, and move forward with intention. Attendees leave inspired, and equipped—with encouragement they can act on and a renewed sense of purpose in the work they do and the people they serve.
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer is a lifelong student of leadership. He has a gift for translating complex strategies into doable behaviors that allow organizations to achieve long-term success.
Quint is the author of 15 books, beginning with his first title, BusinessWeek bestseller Hardwiring Excellence. While most of his books are geared to those working in healthcare, two of his general business books—Results That Last and The Busy Leader’s Handbook—became Wall Street Journal bestsellers. In 2021, he released The Calling: Why Healthcare Is So Special, which is aimed at helping healthcare professionals keep their sense of passion and purpose high. In 2023, the book Sundays with Quint, a collection of his most popular leadership columns, was released.
His new book, Rewiring Excellence: Hardwired to Rewired, provides tools and techniques that are doable and that help employees and physicians experience joy in their work as well as enhance patients’ and families’ healthcare experiences. Quint is the coauthor (with Katherine A. Meese, PhD) of The Human Margin: Building the Foundations of Trust, a leadership resource that combines the latest workplace research findings with tactics proven to help people and organizations flourish.
In his most recent venture to serve healthcare, he founded Healthcare Plus Solutions Group (HPSG), along with longtime colleague Dan Collard. The mission of the organization is to have a positive impact on those who receive care and those who provide care. HPSG specializes in helping healthcare organizations to diagnose and treat their most urgent pain points in order to achieve and sustain results.
April 29, 2026 12:30
Optional Team Strategy Session: Turning Learning into Action
Teams are invited to stay following the close of the conference for an optional, complimentary strategy session with an HPSG team member.
This working session is designed to help organizations:
- Reflect on key insights from Rewiring Healthcare
- Identify priorities most relevant to their organization
- Translate ideas into practical next steps
- Leave with a clear, actionable game plan—not just inspiration
There is no cost to participate, and is completely optional. This is simply an opportunity to pause, align as a team, and ensure the learning from the conference turns into meaningful impact once you return home. A focused, high-value way to move from insight to execution before leaving the conference.
FAQS
Your full conference registration includes access to sessions, networking events, breakfast and lunch on both days, and conference materials (digital + print). Travel and lodging are not included.
Yes! We'd be happy to invoice you! Contact us at info@healthcareplussg.com and we can take care of the rest for you.
The event takes place at the Atlanta Airport Marriott Gateway, accessible directly from the airport via the ATL SkyTrain. No rental car is required — the venue is on the airport campus.
Business casual. We aim for a comfortable, professional environment. Session rooms may run cool, so we recommend bringing a light jacket.
