Healthcare doesn’t need a fresh start—it needs a thoughtful rewire. Rewiring Healthcare: Foundation to Future brings together senior leaders to step back from daily fires, look honestly at what is and isn’t working, and leave with a practical blueprint to improve performance, experience, and well-being across their organization.
Who Should Attend
CEOs, COOs, CNOs, CMOs, and CXOs
Presidents and Executive VPS of hospitals and service lines
Chief People/HR Officers, Senior HR leaders, and Nurse Leaders
System and regional leaders responsible for quality, experience, and operations
What We'll Focus On
Strengthening the Foundation
Clarifying expectations, communication, accountability, and basic reliability so teams can perform at a high level consistently.
Rewiring Workforce Culture
Building psychological safety, connection, and meaningful recognition into the daily work—not just in programs or campaigns.
Rethinking the Patient & Family Experience
Seeing care through the eyes of patients and families and closing the gaps across handoffs, settings, and teams.
Using Technology as an Enabler
Ensuring AI, automation, and digital tools are layered onto redesigned workflows and don’t add more burden to already stretched teams.
Integrating Across Silos
Moving from departmental fixes to system-level alignment so patients and staff experience one connected organization.
Designing the Future on Purpose
Translating conference insights into specific, time-bound commitments you and your team can execute when you return home.
What You’ll Walk Away With
In two focused days, you will leave with:
A clear picture of what to keep, fix, and retire in your current structures, processes, and leadership practices.
A practical, organization-specific 90-day action plan to strengthen culture, operations, and experience.
Tools to reduce friction and burnout for caregivers while improving reliability and results.
A roadmap for aligning technology with redesigned workflows—so tech supports people, not the other way around.
Real-world examples and playbook ideas from organizations that are successfully “rewiring” today.
Hotel Room Block
Stay just steps from the conference.
A discounted room block is available at the Atlanta Airport Marriott Gateway, the host hotel for Rewiring Healthcare: Foundation to Future. The property is directly connected to the Atlanta airport via the ATL SkyTrain — no rental car, shuttle, or rideshare needed.
Room Block Rate:
$219.00 USD per night (plus taxes and fees)
Available for stay dates April 27–29, 2026
Reservation Deadline: Monday, April 6, 2026
After this date, the discounted rate and room availability cannot be guaranteed.
Speakers
Featured Speakers
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer is a lifelong student of leadership. He has a gift for translating complex strategies into doable behaviors that allow organizations to achieve long-term success. Quint is the author of 15 books, beginning with his first title, BusinessWeek bestseller Hardwiring Excellence. While most of his books are geared to those working in healthcare, two of his general business books—Results That Last and The Busy Leader’s Handbook—became Wall Street Journal bestsellers. In 2021, he released The Calling: Why Healthcare Is So Special, which is aimed at helping healthcare professionals keep their sense of passion and purpose high. In 2023, the book Sundays with Quint, a collection of his most popular leadership columns, was released. His new book, Rewiring Excellence: Hardwired to Rewired, provides tools and techniques that are doable and that help employees and physicians experience joy in their work as well as enhance patients’ and families’ healthcare experiences. Quint is the coauthor (with Katherine A. Meese, PhD) of The Human Margin: Building the Foundations of Trust, a leadership resource that combines the latest workplace research findings with tactics proven to help people and organizations flourish. In his most recent venture to serve healthcare, he founded Healthcare Plus Solutions Group (HPSG), along with longtime colleague Dan Collard. The mission of the organization is to have a positive impact on those who receive care and those who provide care. HPSG specializes in helping healthcare organizations to diagnose and treat their most urgent pain points in order to achieve and sustain results.
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard is a seasoned healthcare executive with more than 27 years of healthcare industry experience including operations, consulting, and technology start-ups. He is the co-founder of Healthcare Plus Solutions Group along with long-time colleague Quint Studer.
Most recently, Dan served as Executive Vice President and Chief Growth Officer of TeamHealth, one of the nation’s largest hospital-based physician practices.
Prior to joining TeamHealth, Dan served as President of Press Ganey’s Strategic Consulting Division and as CEO of EVOQ Medical, Inc. a healthcare technology start-up in Atlanta.
Dan spent 13 years at Studer Group as a senior leader, where he served organizations ranging from rural hospitals to complex health systems and academic medical centers.
Prior to his time at Studer Group, Collard was a health system operator within Life Point Health.
Dan has always enjoyed the role of change agent within each organization he has led. In healthcare operations, Dan and his leadership teams helped their organizations attain best-in-class performance across a balanced set of metrics: quality, patient experience, physician and employee engagement, volume growth and financial performance.
His passion for improving healthcare led to Dan being asked to testify In June 2014 before the House Committee on Veterans Affairs in the run-up to the bill signed into law that August.
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Dr. Lucy Leclerc is a dedicated nurse leader, nurse scientist, entrepreneur, and professor with over 30 years of diverse nursing experience. Early in her career, she spent time as a bedside nurse in high-risk labor and delivery before falling in love with nursing leadership as an officer and flight nurse in the United States Air Force Reserve. She is a lifelong learner and received her PhD from Medical University of South Carolina in 2010. She teaches all levels of nursing students, from undergraduates to DNP students. Her research focuses on generation of contemporary nursing-specific leadership models.
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Dr. Kennedy serves as Chief Executive Officer of uLeadership, an HPSG company, internationally recognized for advancing professional development and research in relational leadership for healthcare professionals. She also holds adjunct faculty appointments at the Massachusetts General Hospital Institute of Health Professions, Nell Hodgson Woodruff School of Nursing at Emory University, and the Frances Payne Bolton School of Nursing at Case Western Reserve University. A passionate advocate for Human-Centered Leadership in Healthcare, Dr. Kennedy focuses on its role in fostering positive cultures and improving outcomes in healthcare. Throughout her career, she has held leadership positions spanning from bedside care to the Chief Nursing Officer.
Dr. Kennedy holds a DNP in Executive Leadership from Massachusetts General Hospital Institute of Health Professions. She received her BSN and MN in Nursing Administration from the Nell Hodgson Woodruff School of Nursing at Emory University. She is certified as an Advanced Nurse Executive through the American Nurses Credentialing Center and as a Certified Professional in Healthcare Quality through the National Association of Healthcare Quality. Dr. Kennedy is a member of the 2025 class of inductees in the American Academy of Nursing. She is an active member of several professional organizations where she holds national committee positions.
Dr. Kennedy is the co-author of the book, Human-Centered Leadership in Healthcare: Evolution of a Revolution, the reflective journal, Shifts, and the soon-to-be released book -Human-Centered Leadership in Healthcare: The Revolution Continues. She has authored and co-authored numerous journal articles on nursing leadership and presents nationally and internationally with her colleagues on research associated with the theory of Human-Centered Leadership in Healthcare.
Lisa Reich, RN
Partner | Speaker, Healthcare Plus Solutions Group
Lisa Reich has experience in leading, working and consulting in healthcare for over three decades. She has experience as a Registered Nurse in many settings and capabilities that reach clinical, non-clinical, financial and administrative branches.
During her tenure with Studer Group/Huron, Lisa led coaching engagements for organizations ranging from critical access to large academic health systems. In working with a broad spectrum of organizations, she is able to adapt strategy that works for organizations to achieve outcomes.
She has worked extensively with many types of healthcare organizations including acute care, ambulatory, emergency/urgent care, medical practices, behavioral health and substance use treatment centers.
Speaking to inspire, Lisa uses real-life experiences to connect training for audiences that are applicable to their current work. She focuses on being human and using her strengths to give back to others. Her passion for better healthcare has impacted hundreds of organizations, thousands of caregivers and even more patients.
Lisa joined Healthcare Plus Solutions Group (HPSG) to bring enhanced solutions to the healthcare industry. The mission of the organization is to have a positive impact on those that receive care and those that provide care. HPSG specializes in helping healthcare organizations diagnose and treat their most urgent pain points in order to achieve and sustain results.
Regina Shupe, DNP, RN
Advisor, Healthcare Plus Solutions Group
Regina Shupe, DNP, RN, serves as an advisor, speaker, author, and thought leader for Healthcare Plus Solutions Group®. She brings greater than 30 years of nursing leadership and healthcare operational leadership with expertise in emergency services. She is an innovative healthcare leader driven by the correlation between positive team culture and improved patient outcomes. She leads transformative organizational change by leveraging proven clinical, operational, and leadership development. She holds a Doctor of Nursing Practice degree. She is a member of Sigma Theta Tau International and the Emergency Nurses Association. She holds a certification in LEAN for Healthcare. Regina is the author of Advance Your Emergency Department: Leading in a New Era as well as multiple articles. She is currently authoring her second Emergency Department book, Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Care, coming in the winter of 2025. From candy striper to healthcare executive, she has dedicated her life to caring for patients, families, team members, and physicians. As a nurse, she enjoyed the intersection between the heart and science, healing patients from the inside out. As a leader, she is able to see the positive correlation between the experience of team members and the experience of patients. She believes when we intentionally design meaningful and memorable experiences for team members, physicians, and patients, we are able to heal as well as truly transform healthcare.
Sessions
Conference Agenda
By attending the Rewiring Healthcare Conference offered by Healthcare Plus Solutions Group participants may earn up to 9 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Continuing Ed Accreditation: This nursing continuing professional development activity was approved by the Georgia Nurses Association, an accredited approver by the American Nurses Credentialing Center. Participants may earn up to 8.25 nursing contact hours.
Day - 01
April 28, 2026 08:30 AM
Conference begins - Welcome
Healthcare is evolving—and with that comes an opportunity to rethink, refine, and rewire how we work. While many practices remain strong and worth sustaining, others are ready for a new approach. In this opening keynote, Quint explores how we got here and how leaders can thoughtfully rewire what no longer serves them to achieve better outcomes for both caregivers and patients.
Grounded in the principle of Diagnose → Design → Treat, this session challenges leaders to pause before acting—ensuring they are solving the right problems, not simply reacting to symptoms. Through real-world examples, including the evolution of the EHR and its impact on people, Quint connects operational decisions to the human experience of caregivers and patients.
Participants will leave with practical diagnostic questions to guide better decision-making; challenge the status quo; and create a foundation for intentional, effective change.
Learning Objectives:
- A clear framework for approaching change: Diagnose → Design → Treat
- Insight into how past decisions shape current challenges
- Practical questions to improve clarity and focus: Where are we solving the wrong problems? What are we tolerating that we shouldn’t be?
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer is a lifelong student of leadership. He has a gift for translating complex strategies into doable behaviors that allow organizations to achieve long-term success. Quint is the author of 15 books, beginning with his first title, BusinessWeek bestseller Hardwiring Excellence. While most of his books are geared to those working in healthcare, two of his general business books—Results That Last and The Busy Leader’s Handbook—became Wall Street Journal bestsellers. In 2021, he released The Calling: Why Healthcare Is So Special, which is aimed at helping healthcare professionals keep their sense of passion and purpose high. In 2023, the book Sundays with Quint, a collection of his most popular leadership columns, was released. His new book, Rewiring Excellence: Hardwired to Rewired, provides tools and techniques that are doable and that help employees and physicians experience joy in their work as well as enhance patients’ and families’ healthcare experiences. Quint is the coauthor (with Katherine A. Meese, PhD) of The Human Margin: Building the Foundations of Trust, a leadership resource that combines the latest workplace research findings with tactics proven to help people and organizations flourish. In his most recent venture to serve healthcare, he founded Healthcare Plus Solutions Group (HPSG), along with longtime colleague Dan Collard. The mission of the organization is to have a positive impact on those who receive care and those who provide care. HPSG specializes in helping healthcare organizations to diagnose and treat their most urgent pain points in order to achieve and sustain results.
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard is a seasoned healthcare executive with more than 27 years of healthcare industry experience including operations, consulting, and technology start-ups. He is the co-founder of Healthcare Plus Solutions Group along with long-time colleague Quint Studer.
Most recently, Dan served as Executive Vice President and Chief Growth Officer of TeamHealth, one of the nation’s largest hospital-based physician practices.
Prior to joining TeamHealth, Dan served as President of Press Ganey’s Strategic Consulting Division and as CEO of EVOQ Medical, Inc. a healthcare technology start-up in Atlanta.
Dan spent 13 years at Studer Group as a senior leader, where he served organizations ranging from rural hospitals to complex health systems and academic medical centers.
Prior to his time at Studer Group, Collard was a health system operator within Life Point Health.
Dan has always enjoyed the role of change agent within each organization he has led. In healthcare operations, Dan and his leadership teams helped their organizations attain best-in-class performance across a balanced set of metrics: quality, patient experience, physician and employee engagement, volume growth and financial performance.
His passion for improving healthcare led to Dan being asked to testify In June 2014 before the House Committee on Veterans Affairs in the run-up to the bill signed into law that August.
April 28, 2026 08:45 AM
Opening Keynote: Diagnose. Design. Treat. Leading Change That Works
April 28, 2026 10:00 AM
Genfluence: Leading a Multigenerational Workforce (Human Capital Ecosystem: Coworker Relationships)
For the first time in history, four generations are working side by side. Boomers, Gen X, Millennials, and Gen Z all bring unique strengths but also clashing values, communication styles, and expectations. Left unchecked, these differences can fuel burnout, mistrust, and turnover. But when leaders harness them, they can unlock innovation, belonging, and better patient care. Learn tactics for navigating this unprecedented era, how intergenerational dynamics influence critical issues like talent retention and care outcomes, and the concept of the Genfluencer: a workplace influencer who bridges divides, builds trust, and turns generational diversity into organizational strength.
Learning Objectives:
- Why healthcare settings uniquely heighten multigenerational challenges (the high-stakes, emotionally charged nature of the work and the interactions between many key players like board members, leaders, doctors, nurses, patients, and families)
- How to discern myths from truths around generational differences (and why it matters)
- The seven cultural building blocks that foster trust, belonging, and accountability across all age groups
- An eight-step framework—Control + Alt + Lead—to help leaders reboot how they influence, coach, and inspire multigenerational teams
- Why traditional one-size-fits-all leadership development approaches no longer work (and what does)
- Recognize the powerful benefits of harnessing generational differences to unlock innovation, create better patient care, and maximize talent retention
Discuss actionable tips and tactics for leading employees from all generations in a way that helps them feel connected to your organization and more likely to stay.
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard is a seasoned healthcare executive with more than 27 years of healthcare industry experience including operations, consulting, and technology start-ups. He is the co-founder of Healthcare Plus Solutions Group along with long-time colleague Quint Studer.
Most recently, Dan served as Executive Vice President and Chief Growth Officer of TeamHealth, one of the nation’s largest hospital-based physician practices.
Prior to joining TeamHealth, Dan served as President of Press Ganey’s Strategic Consulting Division and as CEO of EVOQ Medical, Inc. a healthcare technology start-up in Atlanta.
Dan spent 13 years at Studer Group as a senior leader, where he served organizations ranging from rural hospitals to complex health systems and academic medical centers.
Prior to his time at Studer Group, Collard was a health system operator within Life Point Health.
Dan has always enjoyed the role of change agent within each organization he has led. In healthcare operations, Dan and his leadership teams helped their organizations attain best-in-class performance across a balanced set of metrics: quality, patient experience, physician and employee engagement, volume growth and financial performance.
His passion for improving healthcare led to Dan being asked to testify In June 2014 before the House Committee on Veterans Affairs in the run-up to the bill signed into law that August.
April 28, 2026 10:30 AM
Moments that Matter - Partner Spotlight #1 and #2
A focused 8-minute partner spotlight highlighting meaningful progress and measurable impact. Leaders share a specific challenge, the actions taken, and the results achieved—bringing real data and real stories to life.
April 28, 2026 11:00 AM
Human Capital EcosystemTM Overview Selection, Onboarding, Supervisor & Coworker Relationships
Today’s healthcare environment calls for a constantly reimagined “People Pillar” if we are to build a sense of belonging, ensure improved retention, and set the stage for innovation and engagement. This session introduces and explains the Human Capital Ecosystem as a platform to reimagine and prioritize elements of an organization’s focus on recruitment, retention, relationships, skill-building, support of well-being, and organizational efficiency.
Learning Objectives:
- Understand how the Human Capital Ecosystem assessment can be a valuable tool to assess and prioritize opportunities to optimize the “People Pillar” element of the workplace
- Learn real-time approaches to embrace change based upon those priorities
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard is a seasoned healthcare executive with more than 27 years of healthcare industry experience including operations, consulting, and technology start-ups. He is the co-founder of Healthcare Plus Solutions Group along with long-time colleague Quint Studer.
Most recently, Dan served as Executive Vice President and Chief Growth Officer of TeamHealth, one of the nation’s largest hospital-based physician practices.
Prior to joining TeamHealth, Dan served as President of Press Ganey’s Strategic Consulting Division and as CEO of EVOQ Medical, Inc. a healthcare technology start-up in Atlanta.
Dan spent 13 years at Studer Group as a senior leader, where he served organizations ranging from rural hospitals to complex health systems and academic medical centers.
Prior to his time at Studer Group, Collard was a health system operator within Life Point Health.
Dan has always enjoyed the role of change agent within each organization he has led. In healthcare operations, Dan and his leadership teams helped their organizations attain best-in-class performance across a balanced set of metrics: quality, patient experience, physician and employee engagement, volume growth and financial performance.
His passion for improving healthcare led to Dan being asked to testify In June 2014 before the House Committee on Veterans Affairs in the run-up to the bill signed into law that August.
April 28, 2026 12:00 PM
Lunch Break
April 28, 2026 12:15 PM
Invite Only - uLeadership Nursing Breakout Lunch Session: Enculturating Human-Centered Leadership in Healthcare: Bridging Evidence to Practice
Invited Leaders include: Linda Valentino (Calvary Hospital)- Embracing the dimension of the Upholder through implementation of Stay Interviews; Margie Sipe (MGH Institute of Health Professions) – Closing the gap between Nursing Education and the Practice Setting; Karen Steiner (HCL-HC Certified Facilitator) – Impact of Human-Centered Leadership in Healthcare Framework on Nurse Leader Mindfulness and Engagement.
Description: Join a dynamic leader-to-leader exchange focused on evidence-based strategies to enculturate Human-Centered Leadership in Healthcare. Hear from three experienced leaders who have successfully implemented and maintained HCL-HC principles within their organizations. Discover best practices, practical strategies, and actionable insights to ensure long-term success in creating a culture that empowers teams and improves patient outcomes.
Objectives:
- Discuss core strategies for enculturate Human-Centered Leadership in Healthcare within your organization
- Explore measurement tools to monitor impact and gain insight on HCL-HC culture.
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Dr. Lucy Leclerc is a dedicated nurse leader, nurse scientist, entrepreneur, and professor with over 30 years of diverse nursing experience. Early in her career, she spent time as a bedside nurse in high-risk labor and delivery before falling in love with nursing leadership as an officer and flight nurse in the United States Air Force Reserve. She is a lifelong learner and received her PhD from Medical University of South Carolina in 2010. She teaches all levels of nursing students, from undergraduates to DNP students. Her research focuses on generation of contemporary nursing-specific leadership models.
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Dr. Kennedy serves as Chief Executive Officer of uLeadership, an HPSG company, internationally recognized for advancing professional development and research in relational leadership for healthcare professionals. She also holds adjunct faculty appointments at the Massachusetts General Hospital Institute of Health Professions, Nell Hodgson Woodruff School of Nursing at Emory University, and the Frances Payne Bolton School of Nursing at Case Western Reserve University. A passionate advocate for Human-Centered Leadership in Healthcare, Dr. Kennedy focuses on its role in fostering positive cultures and improving outcomes in healthcare. Throughout her career, she has held leadership positions spanning from bedside care to the Chief Nursing Officer.
Dr. Kennedy holds a DNP in Executive Leadership from Massachusetts General Hospital Institute of Health Professions. She received her BSN and MN in Nursing Administration from the Nell Hodgson Woodruff School of Nursing at Emory University. She is certified as an Advanced Nurse Executive through the American Nurses Credentialing Center and as a Certified Professional in Healthcare Quality through the National Association of Healthcare Quality. Dr. Kennedy is a member of the 2025 class of inductees in the American Academy of Nursing. She is an active member of several professional organizations where she holds national committee positions.
Dr. Kennedy is the co-author of the book, Human-Centered Leadership in Healthcare: Evolution of a Revolution, the reflective journal, Shifts, and the soon-to-be released book -Human-Centered Leadership in Healthcare: The Revolution Continues. She has authored and co-authored numerous journal articles on nursing leadership and presents nationally and internationally with her colleagues on research associated with the theory of Human-Centered Leadership in Healthcare.
April 28, 2026 01:00 PM
Rewiring Leadership Development (HCE Overview: Skill Development)
Today’s environment requires a personalized approach to leader development. This session introduces Precision Leader Development™ (PLD), a framework that diagnoses a leader’s experience, work setting, learning style, and natural talents before prescribing a targeted development plan. Attendees will explore the four integrated components of PLD—Learning Strategies, Problem-Solving Style, Leader Skill Assessment, and Management by Strengths Behavior Assessment—and how they work together to drive meaningful, actionable growth. The session also highlights why starting leader development during onboarding is a powerful retention strategy that signals a genuine investment in people.
Learning Objectives:
- Explain why today’s environment requires a personalized approach to leader development
- Identify and apply the four components of Precision Leader Development to diagnose leaders and design targeted, actionable development plans
- Recognize how early leader development, beginning during onboarding - strengthens engagement and retention by demonstrating organizational investment in people
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer is a lifelong student of leadership. He has a gift for translating complex strategies into doable behaviors that allow organizations to achieve long-term success. Quint is the author of 15 books, beginning with his first title, BusinessWeek bestseller Hardwiring Excellence. While most of his books are geared to those working in healthcare, two of his general business books—Results That Last and The Busy Leader’s Handbook—became Wall Street Journal bestsellers. In 2021, he released The Calling: Why Healthcare Is So Special, which is aimed at helping healthcare professionals keep their sense of passion and purpose high. In 2023, the book Sundays with Quint, a collection of his most popular leadership columns, was released. His new book, Rewiring Excellence: Hardwired to Rewired, provides tools and techniques that are doable and that help employees and physicians experience joy in their work as well as enhance patients’ and families’ healthcare experiences. Quint is the coauthor (with Katherine A. Meese, PhD) of The Human Margin: Building the Foundations of Trust, a leadership resource that combines the latest workplace research findings with tactics proven to help people and organizations flourish. In his most recent venture to serve healthcare, he founded Healthcare Plus Solutions Group (HPSG), along with longtime colleague Dan Collard. The mission of the organization is to have a positive impact on those who receive care and those who provide care. HPSG specializes in helping healthcare organizations to diagnose and treat their most urgent pain points in order to achieve and sustain results.
April 28, 2026 02:30 PM
Well-Being + Caregiver Support (HCE Overview: Resources & Support)
Healthcare demands a new approach to caring for those who provide care. Rising workload, emotional fatigue, and workforce instability have exposed the limits of traditional leadership and siloed wellness efforts.
This session introduces a practical, human-centered framework grounded in the Wellness Triad—EAP, Code Lavender, and Schwartz Rounds—to normalize support, recovery, and psychological safety. Participants will learn how to rewire leader rounding with intentional, wellness-centered questions that uncover stress, remove barriers, and build trust—creating environments where caregivers feel supported and able to sustain high-quality care.
The foundation of this work begins within the leader—it starts with you! Through Human-Centered Leadership in Healthcare® (HCL-HC), we explore how personal wellness, self-awareness, self-compassion, self-care, and mindfulness shape how leaders show up. Participants will examine key leadership shifts—from putting self last to honoring self first, and from reacting to intentionally supporting others—reinforcing that how you lead yourself determines how you lead your team.
Together, these approaches reduce burnout, strengthen psychological safety, and improve both caregiver and patient outcomes.
Learning Objectives:
- Understand why leaders must rethink how they support and engage care teams
- Explain how the Wellness Triad supports caregivers before, during, and after stress
- Apply wellness-centered rounding strategies to build trust and team well-being
- Recognize how leader wellness and self-awareness drive stronger teams and outcomes
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Dr. Kennedy serves as Chief Executive Officer of uLeadership, an HPSG company, internationally recognized for advancing professional development and research in relational leadership for healthcare professionals. She also holds adjunct faculty appointments at the Massachusetts General Hospital Institute of Health Professions, Nell Hodgson Woodruff School of Nursing at Emory University, and the Frances Payne Bolton School of Nursing at Case Western Reserve University. A passionate advocate for Human-Centered Leadership in Healthcare, Dr. Kennedy focuses on its role in fostering positive cultures and improving outcomes in healthcare. Throughout her career, she has held leadership positions spanning from bedside care to the Chief Nursing Officer.
Dr. Kennedy holds a DNP in Executive Leadership from Massachusetts General Hospital Institute of Health Professions. She received her BSN and MN in Nursing Administration from the Nell Hodgson Woodruff School of Nursing at Emory University. She is certified as an Advanced Nurse Executive through the American Nurses Credentialing Center and as a Certified Professional in Healthcare Quality through the National Association of Healthcare Quality. Dr. Kennedy is a member of the 2025 class of inductees in the American Academy of Nursing. She is an active member of several professional organizations where she holds national committee positions.
Dr. Kennedy is the co-author of the book, Human-Centered Leadership in Healthcare: Evolution of a Revolution, the reflective journal, Shifts, and the soon-to-be released book -Human-Centered Leadership in Healthcare: The Revolution Continues. She has authored and co-authored numerous journal articles on nursing leadership and presents nationally and internationally with her colleagues on research associated with the theory of Human-Centered Leadership in Healthcare.
Regina Shupe, DNP, RN
Advisor, Healthcare Plus Solutions Group
Regina Shupe, DNP, RN
Advisor, Healthcare Plus Solutions Group
Regina Shupe, DNP, RN, serves as an advisor, speaker, author, and thought leader for Healthcare Plus Solutions Group®. She brings greater than 30 years of nursing leadership and healthcare operational leadership with expertise in emergency services. She is an innovative healthcare leader driven by the correlation between positive team culture and improved patient outcomes. She leads transformative organizational change by leveraging proven clinical, operational, and leadership development. She holds a Doctor of Nursing Practice degree. She is a member of Sigma Theta Tau International and the Emergency Nurses Association. She holds a certification in LEAN for Healthcare. Regina is the author of Advance Your Emergency Department: Leading in a New Era as well as multiple articles. She is currently authoring her second Emergency Department book, Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Care, coming in the winter of 2025. From candy striper to healthcare executive, she has dedicated her life to caring for patients, families, team members, and physicians. As a nurse, she enjoyed the intersection between the heart and science, healing patients from the inside out. As a leader, she is able to see the positive correlation between the experience of team members and the experience of patients. She believes when we intentionally design meaningful and memorable experiences for team members, physicians, and patients, we are able to heal as well as truly transform healthcare.
April 28, 2026 04:00 PM
Pulling it all together: Operational Efficiency + Closing
Great organizations create the conditions for people to do their best work—through the right systems, equipment, and staffing. This session focuses on improvement, not perfection: continuously identifying and removing the everyday “pebbles in the shoe” that wear people down over time.
Participants will learn how to proactively reduce friction, simplify workflows, and ensure systems support people—not the other way around. Just as important, leaders will explore how communicating actions builds trust, reinforces that concerns are heard, and demonstrates a commitment to creating a workplace that works.
Grounded in a continuous improvement lens, this session connects operational efficiency to a critical outcome—trust.
Learning Objectives:
- Identify and remove “pebbles in the shoe” that create friction
- Align systems and workflows to better support caregivers
- Communicate actions to build trust and reinforce that people are heard
- Apply a continuous improvement mindset to reduce burnout and improve outcomes
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard is a seasoned healthcare executive with more than 27 years of healthcare industry experience including operations, consulting, and technology start-ups. He is the co-founder of Healthcare Plus Solutions Group along with long-time colleague Quint Studer.
Most recently, Dan served as Executive Vice President and Chief Growth Officer of TeamHealth, one of the nation’s largest hospital-based physician practices.
Prior to joining TeamHealth, Dan served as President of Press Ganey’s Strategic Consulting Division and as CEO of EVOQ Medical, Inc. a healthcare technology start-up in Atlanta.
Dan spent 13 years at Studer Group as a senior leader, where he served organizations ranging from rural hospitals to complex health systems and academic medical centers.
Prior to his time at Studer Group, Collard was a health system operator within Life Point Health.
Dan has always enjoyed the role of change agent within each organization he has led. In healthcare operations, Dan and his leadership teams helped their organizations attain best-in-class performance across a balanced set of metrics: quality, patient experience, physician and employee engagement, volume growth and financial performance.
His passion for improving healthcare led to Dan being asked to testify In June 2014 before the House Committee on Veterans Affairs in the run-up to the bill signed into law that August.
April 28, 2026 07:00 AM
Badge Pick Up + Continental Breakfast
April 28, 2026 09:45 AM
Move, Mingle, Reset Break
Fifteen minutes to move around, connect with colleagues, and reset before the next session.
April 28, 2026 02:00 PM
Connect + Recharge Break
A quick 15-minute break to connect with peers, stretch, and get ready for the next session.
April 28, 2026 03:00 PM
Moments that Matter - Partner Spotlight #3 and #4
A focused 8-minute partner spotlight highlighting meaningful progress and measurable impact. Leaders share a specific challenge, the actions taken, and the results achieved—bringing real data and real stories to life.
April 28, 2026 03:20 PM
Partner Awards
These awards recognize individuals and organizations who exemplify excellence, meaningful impact, and a deep commitment to service. Honorees are selected for the way their leadership and actions positively influence people, culture, and outcomes.
April 28, 2026 04:30 PM
Cocktails and Connections
Join fellow leaders for an evening of cocktails and appetizers designed for easy conversation and meaningful connection. This relaxed networking gathering creates space to reflect on the day, share insights, and build relationships that extend beyond the conference.
Day - 02
April 29, 2026 08:30 AM
Conference begins - Welcome + Answer Questions
April 29, 2026 09:00 AM
Rewiring the Emergency Department (HCE Overview: Supervisor & Coworker Relationships, Operational Efficiency)
The emergency department has always been complex, but today’s challenges—volume volatility, workforce shortages, boarding, higher acuity, and emotional fatigue—require a new approach. Incremental fixes are no longer enough.
This session introduces a practical, human-centered approach to rewiring ED flow, leadership, and culture. Participants will explore how leadership presence, focused metrics, and intentional attention to well-being drive reliability, restore trust, and sustain performance in high-pressure environments.
Learning Objectives:
- Understand how post-pandemic conditions have reshaped ED operations and leadership demands
- Identify key leadership behaviors and metrics that impact reliability and patient experience
- Apply practical strategies to improve flow, strengthen teams, and support well-being
Regina Shupe, DNP, RN
Advisor, Healthcare Plus Solutions Group
Regina Shupe, DNP, RN
Advisor, Healthcare Plus Solutions Group
Regina Shupe, DNP, RN, serves as an advisor, speaker, author, and thought leader for Healthcare Plus Solutions Group®. She brings greater than 30 years of nursing leadership and healthcare operational leadership with expertise in emergency services. She is an innovative healthcare leader driven by the correlation between positive team culture and improved patient outcomes. She leads transformative organizational change by leveraging proven clinical, operational, and leadership development. She holds a Doctor of Nursing Practice degree. She is a member of Sigma Theta Tau International and the Emergency Nurses Association. She holds a certification in LEAN for Healthcare. Regina is the author of Advance Your Emergency Department: Leading in a New Era as well as multiple articles. She is currently authoring her second Emergency Department book, Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Care, coming in the winter of 2025. From candy striper to healthcare executive, she has dedicated her life to caring for patients, families, team members, and physicians. As a nurse, she enjoyed the intersection between the heart and science, healing patients from the inside out. As a leader, she is able to see the positive correlation between the experience of team members and the experience of patients. She believes when we intentionally design meaningful and memorable experiences for team members, physicians, and patients, we are able to heal as well as truly transform healthcare.
April 29, 2026 09:20 AM
Moments that Matter - Partner Spotlight #5 & #6
A focused 8-minute partner spotlight highlighting meaningful progress and measurable impact. Leaders share a specific challenge, the actions taken, and the results achieved—bringing real data and real stories to life.
April 29, 2026 10:15 AM
Rewiring the Patient Experience (HCE Overview: Belonging)
Patient experience improves through connection—not checklists. As rounding has become more task-focused, the human element has often been lost.
This session focuses on rewiring rounding to be outcome-driven and meaningful. Using the concept of “fertilizing the garden, not digging in the dirt,” participants will learn how to highlight what’s working, communicate care with intention, and strengthen trust with patients.
Grounded in a supervisor-led, culture-driven approach, this session connects nursing and ancillary teams to improve flow, simplify processes, and elevate the patient experience.
Key Takeaways:
- Shift rounding from tasks to outcomes
- Reinforce what’s working while uncovering opportunities
- Strengthen connection and trust with patients
- Improve the flow of responsiveness to support a better experience
Lisa Reich, RN
Partner | Speaker, Healthcare Plus Solutions Group
Lisa Reich, RN
Partner | Speaker, Healthcare Plus Solutions Group
Lisa Reich has experience in leading, working and consulting in healthcare for over three decades. She has experience as a Registered Nurse in many settings and capabilities that reach clinical, non-clinical, financial and administrative branches.
During her tenure with Studer Group/Huron, Lisa led coaching engagements for organizations ranging from critical access to large academic health systems. In working with a broad spectrum of organizations, she is able to adapt strategy that works for organizations to achieve outcomes.
She has worked extensively with many types of healthcare organizations including acute care, ambulatory, emergency/urgent care, medical practices, behavioral health and substance use treatment centers.
Speaking to inspire, Lisa uses real-life experiences to connect training for audiences that are applicable to their current work. She focuses on being human and using her strengths to give back to others. Her passion for better healthcare has impacted hundreds of organizations, thousands of caregivers and even more patients.
Lisa joined Healthcare Plus Solutions Group (HPSG) to bring enhanced solutions to the healthcare industry. The mission of the organization is to have a positive impact on those that receive care and those that provide care. HPSG specializes in helping healthcare organizations diagnose and treat their most urgent pain points in order to achieve and sustain results.
April 29, 2026 10:30 AM
Partner Awards
These awards recognize individuals and organizations who exemplify excellence, meaningful impact, and a deep commitment to service. Honorees are selected for the way their leadership and actions positively influence people, culture, and outcomes.
April 29, 2026 11:00 AM
Closing Session: From Insight to Impact
As the conference comes to a close, Quint Studer brings everything together with clarity, heart, and purpose. Drawing on the themes, insights, and real-world challenges explored throughout the Rewiring Healthcare conference, Quint connects the dots in a way that feels both deeply motivating and immediately doable.
Learning Objectives:
- Reigniting why healthcare leadership matters
- Translating learning into practical, meaningful action
- Restoring belief in the profession and the difference leaders can make
- Leaving with renewed energy, confidence, and commitment
Quint has a rare ability to help leaders step back, see the bigger picture, and move forward with intention. Attendees leave inspired and equipped—with encouragement they can act on and a renewed sense of purpose in the work they do and the people they serve.
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer is a lifelong student of leadership. He has a gift for translating complex strategies into doable behaviors that allow organizations to achieve long-term success. Quint is the author of 15 books, beginning with his first title, BusinessWeek bestseller Hardwiring Excellence. While most of his books are geared to those working in healthcare, two of his general business books—Results That Last and The Busy Leader’s Handbook—became Wall Street Journal bestsellers. In 2021, he released The Calling: Why Healthcare Is So Special, which is aimed at helping healthcare professionals keep their sense of passion and purpose high. In 2023, the book Sundays with Quint, a collection of his most popular leadership columns, was released. His new book, Rewiring Excellence: Hardwired to Rewired, provides tools and techniques that are doable and that help employees and physicians experience joy in their work as well as enhance patients’ and families’ healthcare experiences. Quint is the coauthor (with Katherine A. Meese, PhD) of The Human Margin: Building the Foundations of Trust, a leadership resource that combines the latest workplace research findings with tactics proven to help people and organizations flourish. In his most recent venture to serve healthcare, he founded Healthcare Plus Solutions Group (HPSG), along with longtime colleague Dan Collard. The mission of the organization is to have a positive impact on those who receive care and those who provide care. HPSG specializes in helping healthcare organizations to diagnose and treat their most urgent pain points in order to achieve and sustain results.
April 29, 2026 07:30 AM
Invite Only with the uLeadership Team: Rewiring for the Future: Human-Centered Leadership in Healthcare – Evidence and Evolution
This session highlights recent and emerging research supporting Human-Centered Leadership in Healthcare and explores how the model continues to evolve in response to today’s complex healthcare environment. Presenters will share key insights from current studies, updates from the newly released book, and invite dialogue around future directions to advance leadership science and practice.
Objectives:
- Explore evolving research on Human Centered Leadership in Healthcare (HCL-HC) in academia and practice.
- Determine opportunities to enhance HCL-HC enculturation in your organization.
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Lucy Leclerc, PhD
Chief Innovation and Learning Officer, uLeadership
Dr. Lucy Leclerc is a dedicated nurse leader, nurse scientist, entrepreneur, and professor with over 30 years of diverse nursing experience. Early in her career, she spent time as a bedside nurse in high-risk labor and delivery before falling in love with nursing leadership as an officer and flight nurse in the United States Air Force Reserve. She is a lifelong learner and received her PhD from Medical University of South Carolina in 2010. She teaches all levels of nursing students, from undergraduates to DNP students. Her research focuses on generation of contemporary nursing-specific leadership models.
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Kay Kennedy, DNP, RN, NEA-BC, CPHQ, FAAN
Chief Executive Officer, uLeadership
Dr. Kennedy serves as Chief Executive Officer of uLeadership, an HPSG company, internationally recognized for advancing professional development and research in relational leadership for healthcare professionals. She also holds adjunct faculty appointments at the Massachusetts General Hospital Institute of Health Professions, Nell Hodgson Woodruff School of Nursing at Emory University, and the Frances Payne Bolton School of Nursing at Case Western Reserve University. A passionate advocate for Human-Centered Leadership in Healthcare, Dr. Kennedy focuses on its role in fostering positive cultures and improving outcomes in healthcare. Throughout her career, she has held leadership positions spanning from bedside care to the Chief Nursing Officer.
Dr. Kennedy holds a DNP in Executive Leadership from Massachusetts General Hospital Institute of Health Professions. She received her BSN and MN in Nursing Administration from the Nell Hodgson Woodruff School of Nursing at Emory University. She is certified as an Advanced Nurse Executive through the American Nurses Credentialing Center and as a Certified Professional in Healthcare Quality through the National Association of Healthcare Quality. Dr. Kennedy is a member of the 2025 class of inductees in the American Academy of Nursing. She is an active member of several professional organizations where she holds national committee positions.
Dr. Kennedy is the co-author of the book, Human-Centered Leadership in Healthcare: Evolution of a Revolution, the reflective journal, Shifts, and the soon-to-be released book -Human-Centered Leadership in Healthcare: The Revolution Continues. She has authored and co-authored numerous journal articles on nursing leadership and presents nationally and internationally with her colleagues on research associated with the theory of Human-Centered Leadership in Healthcare.
April 29, 2026 07:30 AM
Continental Breakfast + Conversations
Start the morning with breakfast and informal conversation as we prepare for the day’s sessions. This is an opportunity to reconnect, reflect on Day 1 insights, and ease into the final day of the conference.
April 29, 2026 08:30 AM
Welcome Back: You asked, We answer
Rejoin Dan and Quint for a welcome back and open dialogue shaped by questions gathered throughout Day 1 and attendee surveys. This session focuses on the issues that matter most and sets the tone for a productive second day.
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer
Co-founder, Partner, Healthcare Plus Solutions Group
Quint Studer is a lifelong student of leadership. He has a gift for translating complex strategies into doable behaviors that allow organizations to achieve long-term success. Quint is the author of 15 books, beginning with his first title, BusinessWeek bestseller Hardwiring Excellence. While most of his books are geared to those working in healthcare, two of his general business books—Results That Last and The Busy Leader’s Handbook—became Wall Street Journal bestsellers. In 2021, he released The Calling: Why Healthcare Is So Special, which is aimed at helping healthcare professionals keep their sense of passion and purpose high. In 2023, the book Sundays with Quint, a collection of his most popular leadership columns, was released. His new book, Rewiring Excellence: Hardwired to Rewired, provides tools and techniques that are doable and that help employees and physicians experience joy in their work as well as enhance patients’ and families’ healthcare experiences. Quint is the coauthor (with Katherine A. Meese, PhD) of The Human Margin: Building the Foundations of Trust, a leadership resource that combines the latest workplace research findings with tactics proven to help people and organizations flourish. In his most recent venture to serve healthcare, he founded Healthcare Plus Solutions Group (HPSG), along with longtime colleague Dan Collard. The mission of the organization is to have a positive impact on those who receive care and those who provide care. HPSG specializes in helping healthcare organizations to diagnose and treat their most urgent pain points in order to achieve and sustain results.
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard
Co-founder, Partner, Healthcare Plus Solution Group
Dan Collard is a seasoned healthcare executive with more than 27 years of healthcare industry experience including operations, consulting, and technology start-ups. He is the co-founder of Healthcare Plus Solutions Group along with long-time colleague Quint Studer.
Most recently, Dan served as Executive Vice President and Chief Growth Officer of TeamHealth, one of the nation’s largest hospital-based physician practices.
Prior to joining TeamHealth, Dan served as President of Press Ganey’s Strategic Consulting Division and as CEO of EVOQ Medical, Inc. a healthcare technology start-up in Atlanta.
Dan spent 13 years at Studer Group as a senior leader, where he served organizations ranging from rural hospitals to complex health systems and academic medical centers.
Prior to his time at Studer Group, Collard was a health system operator within Life Point Health.
Dan has always enjoyed the role of change agent within each organization he has led. In healthcare operations, Dan and his leadership teams helped their organizations attain best-in-class performance across a balanced set of metrics: quality, patient experience, physician and employee engagement, volume growth and financial performance.
His passion for improving healthcare led to Dan being asked to testify In June 2014 before the House Committee on Veterans Affairs in the run-up to the bill signed into law that August.
April 29, 2026 09:50 AM
Final Connection Break
A 15-minute pause to connect, reflect on key takeaways, and prepare to close out the conference.
April 29, 2026 12:00 PM
Conference Ends + Box Lunches
Please be sure to grab a box lunch!
April 29, 2026 12:15 PM
Optional: Team Strategy Session - Turning Learning into Action
Teams are invited to stay following the close of the conference for an optional, complimentary strategy session with an HPSG team member. This working session is designed to help organizations:
- Reflect on key insights from Rewiring Healthcare
- Identify priorities most relevant to their organization
- Translate ideas into practical next steps
- Leave with a clear, actionable game plan—not just inspiration
There is no cost to participate, and is completely optional. This is simply an opportunity to pause, align as a team, and ensure the learning from the conference turns into meaningful impact once you return home. A focused, high-value way to move from insight to execution before leaving the conference.
FAQS
The conference will begin promptly at 8:30 am on Tuesday, April 28. Coffee and continental breakfast begins at 7:30 am.
Your full conference registration includes access to sessions, networking events, breakfast and lunch on both days, and conference materials (digital + print). Travel and lodging are not included.
Yes! We'd be happy to invoice you! Contact us at info@healthcareplussg.com and we can take care of the rest for you.
The event takes place at the Atlanta Airport Marriott Gateway, accessible directly from the airport via the ATL SkyTrain. No rental car is required — the venue is on the airport campus.
Business casual. We aim for a comfortable, professional environment. Session rooms may run cool, so we recommend bringing a light jacket.
Yes, you’ll need to fill out our registration form to gain access to the event. Please fill in the registration form with some basic information to get started.
